Terms & Conditions — Orders

1. Definitions

• Loqaly: The platform, app, and/or website operated by OneAM Productions ("we", "us").
• Customer: The person or entity placing an order ("you").
• Merchant: The third-party seller, store, or service provider offering products or services via Loqaly.
• Order: A request placed by you for goods or services through Loqaly.

2. Scope

These Terms apply to all Orders placed through Loqaly, whether via the mobile app, website, or other channels. Separate terms may apply to merchants or special promotions; where applicable, those will be disclosed at the time of ordering.

3. Placing an Order

Orders are placed by selecting available products or services, providing delivery/pickup details, and completing payment. All information you provide must be accurate and complete. We reserve the right to refuse or cancel Orders at our discretion (see Section 8).

• Order confirmation: After placing an Order, you will receive an order confirmation via SMS, email, or in-app notification. This confirmation only acknowledges receipt — it does not constitute acceptance.
• Acceptance: An Order is accepted when the Merchant confirms it or when the product/service is dispatched. The contract is formed at that point.

4. Pricing & Payment

Prices shown on Loqaly include applicable taxes unless stated otherwise. Additional delivery or service fees may apply and will be shown before checkout.

• Accepted payment methods include UPI, debit/credit cards, wallets, or cash on delivery (where available).
• All online payments are processed via secure, authorized third-party payment gateways.
• If payment fails or is declined, the Order may be automatically cancelled.

5. Changes, Cancellations & Refunds

Cancellations and refunds depend on product type and merchant policy:

• Before merchant acceptance: You may cancel freely before the merchant accepts your Order. Any pre-paid amount will be refunded as per the payment processor’s timelines.
• After acceptance: Once accepted or dispatched, cancellation may not be possible. Refunds, if applicable, will follow merchant policy.
• Faulty/missing items: Report within 2 days of delivery. We will coordinate with the merchant for resolution (refund, replacement, or credit).

6. Delivery & Pickup

Delivery times are estimates. Delays may occur due to traffic, weather, or merchant workload. We are not responsible for third-party delays.

• You must provide a valid delivery address and be available to receive the Order.
• If delivery fails due to incorrect address or unavailability, re-delivery fees may apply.

7. Taxes & Duties

Applicable taxes are included or added as required by law. Customers are responsible for any local duties or charges, if applicable.

8. Right to Refuse or Cancel Orders

We or the Merchant may refuse or cancel Orders for reasons including product unavailability, payment issues, pricing errors, or suspected fraud. Refunds will be issued where applicable.

9. User Responsibilities & Prohibited Conduct

• Provide accurate personal and delivery details.
• Do not misuse, hack, or disrupt the Loqaly platform.
• Harassment, abuse, or threatening behaviour toward merchants, riders, or staff is strictly prohibited.

10. Intellectual Property

All platform content, including code, branding, and design, is owned by OneAM Productions. Unauthorized use, copying, or redistribution is prohibited.

11. Privacy

Your personal data is handled in accordance with our Privacy Policy. By using Loqaly, you consent to our data practices as described therein.

12. Limitation of Liability

To the fullest extent allowed by law, OneAM Productions is not liable for indirect, incidental, or consequential damages arising from orders. Our total liability for direct damages is limited to the value of the order in question.

13. Indemnification

You agree to indemnify and hold harmless OneAM Productions, its affiliates, and partners from any claims or losses arising from your misuse of the service or breach of these Terms.

14. Force Majeure

We are not responsible for delays or failures caused by events beyond our control — such as natural disasters, strikes, pandemics, or government restrictions.

15. Termination & Suspension

We may suspend or terminate your access to Loqaly for violations, fraud, or other legitimate reasons. Termination does not affect prior obligations or rights accrued before termination.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. All disputes are subject to the exclusive jurisdiction of the courts in Patna, Bihar.

17. Changes to These Terms

We may update these Terms periodically. Continued use after such updates constitutes acceptance of the revised Terms.

18. Contact Information

Questions about these Terms or order-related issues can be sent to:

Company: OneAM Productions
Email: contacts@loqaly.in
Jurisdiction: Patna, Bihar